On Monday, February 17, MEMBERS1st Community Credit Union detected multiple fraudulent transactions on some members’ debit cards originating in Brazil. As a temporary precaution, the credit union blocked all transactions originating from that country. Credit union members who believe they may have been affected by this incident should see the bottom of this statement for instructions.
Some members have reached out to MEMBERS1st with the concern that the credit union has been hacked, but we do not believe this is the case. Our ongoing forensic investigation suggests that no member information was compromised at any point during this event, and member information remains secure. This event was an isolated incident, and members are likely not at risk for additional fraud stemming from this issue. More information will become available in the next few days, but we believe the fraud event has been stopped and contained.
The total number of members affected is not currently available, but most have already had their correct account balance restored. Our system has been processing these corrections quickly, but a full timeline of when everything will return to normal is not yet available. Relevant updates will continue to be posted to our website at https://www.members1st.com.
All members affected by this incident should know that their money will be fully refunded and that the credit union will help resolve any fees or charges they incur as a result of this fraud event. Our debit card partners have been working through the night to continue reviewing the relevant data. The results of their investigation will be available soon. Additionally, credit union staff have been working extended hours to answer member questions, process fraud claims and restore corrected account balances.
If you notice fraudulent transactions on your account:
1.) Please call our fraud department at 800-600-5249, press 1 and then select option 3. Most affected members are reporting that they have resolved their issue with this action. 2.) Tools are available to our members if another layer of security is desired. As always, debit cardholders can temporarily turn off their debit card and create customized purchase alerts using our free mobile banking app. Our app is available on both the App Store and Google Play; just search “members1st.”
 Open the MEMBERS1st mobile app and login
 Click on the hamburger menu (3 bars in the lower right corner)
 Click on “Manage My Cards”
 Click on “Temporarily lock this card”
When you want to make a purchase with your debit card, simply complete the steps above to turn your card back on. Then, once your transaction is complete, turn your card back off.